Terms & Conditions

Terms & Conditions

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Welcome to Zero Beyond Purity. These Terms & Conditions govern your use of our website https://zerobeyondpurity.com/ and the purchase of our products and services. By accessing our website or placing an order, you agree to comply with these terms.

1. General Information

  • Zero Beyond Purity provides water purification products and related services across Pakistan.

  • By using this website, you confirm that you are at least 18 years old or using the site under supervision.

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Services

  • All product descriptions, specifications, and prices are provided as accurately as possible.

  • Images shown on the website are for illustration purposes only and may slightly vary from the actual product.

  • We reserve the right to discontinue or modify any product or service at any time.

3. Pricing & Payments

  • All prices are listed in PKR (Pakistani Rupees) unless stated otherwise.

  • Prices may change without prior notice.

  • Payments must be completed before delivery or installation unless otherwise agreed.

  • We do not store customers’ card or payment details.

4. Orders & Confirmation

  • Placing an order does not guarantee acceptance.

  • We reserve the right to accept, reject, or cancel any order.

  • Order confirmation may be provided via phone call, SMS, WhatsApp, or email.

5. Shipping, Delivery & Installation

  • Order processing time is 2–3 working days.

  • Delivery time is 7–8 working days after processing.

  • All deliveries and installations are handled by our own team.

  • Installation and fitting are completed at the time of delivery unless otherwise stated.

6. No Refund Policy

  • Zero Beyond Purity follows a strict no-refund policy.

  • Once a product is sold, delivered, or installed, no refunds will be provided.

  • In case of any issue, our team will resolve the problem through repair, service, or replacement where applicable.

7. Lifetime Free Doorstep Service

  • We offer lifetime free doorstep service for eligible products.

  • Service includes inspection, repair, and technical support.

  • Free service does not cover damage caused by misuse, negligence, or unauthorized repairs.

8. Warranty & Replacement

  • Products may include a warranty as mentioned at the time of purchase.

  • Replacement or repair decisions are made after inspection by our technical team.

  • Warranty does not cover physical damage, improper usage, or external factors.

9. User Responsibilities

You agree to:

  • Provide accurate personal and delivery information

  • Use products according to provided instructions

  • Allow access for installation and service visits

Failure to comply may affect service eligibility.

10. Intellectual Property

  • All content on this website, including text, images, logos, and design, is the property of Zero Beyond Purity.

  • Unauthorized copying or use of content is strictly prohibited.

11. Limitation of Liability

  • Zero Beyond Purity shall not be liable for indirect, incidental, or consequential damages.

  • Our maximum liability is limited to the value of the purchased product.

12. Third-Party Links

  • Our website may contain links to third-party websites.

  • We are not responsible for the content or policies of third-party sites.

13. Governing Law

  • These Terms & Conditions are governed by the laws of Pakistan.

  • Any disputes shall be subject to the jurisdiction of Pakistani courts.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: care@zerobeyondpurity.com
📞 Phone: +92 304-1119376
🌐 Website: https://zerobeyondpurity.com/

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.