Refund Policy

At Zero Beyond Purity, we are committed to providing high-quality water purification and related products along with reliable after-sales service. Please read this Refund Policy carefully before placing an order, as it explains our policies regarding refunds, service, and issue resolution.

1. No Refund Policy

  • Zero Beyond Purity does not offer cash refunds under any circumstances once a product has been sold, delivered, or installed.

  • All sales are considered final.

  • Customers agree to this policy at the time of purchase.

We believe in long-term customer support and service rather than refunding products.

2. Issue Resolution & Support

  • If you experience any issue, malfunction, or performance problem with the product, no refund will be issued.

  • Instead, our technical team will identify and fully resolve the issue.

  • Issues may include but are not limited to:

    • Installation-related concerns

    • Performance or filtration issues

    • Technical or mechanical faults

    • Usage guidance and maintenance support

Our goal is to ensure your product works properly at all times.

3. Lifetime Free Doorstep Service

  • We proudly offer Lifetime FREE Doorstep Service for all eligible products.

  • Our technicians will visit your location to:

    • Inspect the product

    • Repair or adjust components

    • Replace faulty parts if required (subject to inspection)

  • No service charges will be applied for visits or labor.

This service is provided to ensure peace of mind and long-term satisfaction.

4. Replacement Policy

  • In case of a manufacturing defect, the product or defective part may be repaired or replaced.

  • Replacement decisions are made only after inspection by our technical team.

  • Replacement is provided instead of a refund.

  • Cosmetic damage, misuse, or unauthorized modifications may void replacement eligibility.

5. Conditions Not Covered

The following situations are not eligible for refund or replacement:

  • Change of mind after purchase

  • Improper use or mishandling

  • Damage caused by external factors (power fluctuations, water pressure issues, negligence)

  • Unauthorized repairs or modifications

  • Normal wear and tear

6. Customer Responsibility

Customers are responsible for:

  • Providing accurate installation details

  • Following usage and maintenance instructions

  • Allowing our team reasonable access for inspection and service

Failure to follow guidelines may affect service eligibility.

7. Policy Acceptance

By purchasing from Zero Beyond Purity, you acknowledge that:

  • You have read and understood this Refund Policy

  • You agree that no refunds will be provided

  • You accept service and repair as the primary solution to any issue

8. Contact & Support

For service requests or support, please contact us:

📧 Email: care@zerobeyondpurity.com
📞 Phone: +92 304-1119376
🌐 Website: https://zerobeyondpurity.com/

We appreciate your trust in Zero Beyond Purity and are committed to providing reliable products with lifetime support.